A working session for the whole team. We map the process on the wall together, then leave with a sequenced plan your people had a hand in writing.
The situation
Each department can describe its own part accurately. The gaps are in the handoffs between them, which is also where the delays, the duplicate data entry and the dropped cases live.
A plan written by one department, or by a consultant working from interviews, tends to fix the visible half. Getting everyone in one room for a day is faster and the resulting plan survives contact with the people who have to run it.
How the day works
Your team describes how the work really flows, in their own words. For most groups it is the first time the whole picture is in one place.
Together you name where time disappears and where things slip, so priorities come from what people actually experience.
You settle on the few changes worth making now, and the disagreements get resolved while everyone is still together.
Clear owners and dates before the day ends, so the momentum carries into the weeks that follow.
The people who run the process, not only the people who own it. A workshop with only managers in the room produces a map of what is supposed to happen.
If your team needs the tools explained before they can plan around them, run AI education and training first.
Tell us which process and who would be in the room. We will tell you whether a workshop is the right instrument.
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